TOTAL QUALITY MANAGEMENT (TQM)

It is based on the idea of total customer satisfaction with the quality and the performance of company’s products and services. It emphasizes on continuing and cumulative gains in quality, productivity and cost reduction. There gains are achieved through continuous improvement in product design, reduction in operating loser and cost, avoidance of wastage of time, removal of productions line deficiencies in material form, up gradation of skills etc.
Process of TQM: Like other management process TQM also divided in to steps. These are :

1. Planning. 2. Implementation. 3. Control.

1. Quality Planning; It includes following points:

(a) Set quality objectives and targets by taking into consideration of the customers needs.
(b) To carry out pre-productions process capability to ensure weather the company can produce & marketing the product of certain quality.
(c) Think about suppliers from where the desired raw material is required.
(d) Simplification and specification of the quality standards and communicate it to production people.
(e) To establish statistical control techniques, charts & established plans.
(f) To establish a training programme.

2. Quality Implementation: Some important points are given below:-

(a) Performing laboratory test and analysis on the raw material, work in process, semi-finished and furnished products for acceptance or objection.
(b) Maintaining quality control equipments.
(c) Advising & providing assistance to management in quality programme.

4. Quality Control: The following steps can be include under this process:-

(a) Appraising the quality of products with predetermined plans, so that problems of production quality and vendors quality can be find out and corrective steps can be taken.
(b) Monitoring the cost of quality & provide such information to the quality managers.
(c) To know the customers objections and take appropriate steps to overcome these objections.